Code |
Module/Unit of Competency |
Hours |
CORE UNITS OF COMPETENCY |
SIRXCEG001 |
Engage the customer |
30 |
SIRXCEG002 |
Assist with customer difficulties |
40 |
SIRXCEG003 |
Build customer relationships and loyalty |
40 |
SIRXCOM002 |
Work effectively in a team |
30 |
SIRXIND001 |
Work effectively in a service environment |
45 |
SIRXRSK001 |
Identify and respond to security risks |
30 |
SIRXSLS001 |
Sell to the retail customer |
20 |
SIRXWHS002 |
Contribute to workplace health and safety |
20 |
|
Total nominal hours for core units |
255 |
ELECTIVE UNITS OF COMPETENCY (Select 5) |
SIRRFSA001 |
Handle food safely in a retail environment |
40 |
SIRRFSA002* |
Supervise a food safety program |
40 |
SIRRINV001 |
Receive and handle retail stock |
35 |
SIRRRTF001 |
Balance and secure point-of-sale terminal |
20 |
SIRXCOM003 |
Promote team cohesion |
30 |
SIRXIND002 |
Organise and maintain the store environment |
20 |
SIRXMGT001 |
Supervise and support frontline team members |
40 |
|
Total nominal hours for elective units |
145-185 |
|
Total nominal hours for the qualification |
400-440 |