To achieve the vocational training program VTP472 - Engage the Customer and Manage Risk a total of three (3) units of competency must be completed as listed below.
Students will be issued with a Statement of Attainment upon successful completion.
The total Nominal Hours for this training program is 90.
Code | Module/Unit of Competency | Hours |
UNITS OF COMPETENCY |
SIRXCEG001 | Engage the customer | 30 |
SIRXCEG008 | Manage disrespectful, aggressive or abusive customers | 30 |
SIRXRSK001 | Identify and respond to security risks | 30 |
| Total nominal hours for the training program | 90 |