To achieve the vocational training program VTP485 - Dealing with Aggressive Customers and De-escalation Practices a total of one (1) unit of competency must be completed as listed below.
Students will be issued with a Statement of Attainment upon successful completion.
The total Nominal Hours for this training program is 30.
Code | Module/Unit of Competency | Hours |
UNITS OF COMPETENCY |
SIRXCEG008 | Manage disrespectful, aggressive or abusive customers | 30 |
| Total nominal hours for the training program | 30 |