Course Catalogue

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Individuals can choose to complete a specialisation in Business Administration.

Occupations relevant to this qualification in industry sectors such as Customer Service, Local Government Administration, Ancillary Health Services, Business Administration include:

• Customer service adviser
• Data entry operator
• Information desk clerk
• Administrative assistant
• Office administrator
• Personal assistant
• Payroll officer
• Receptionist
• Word processing operator

There are no formal entry requirements for this qualification however a pre-enrolment process to establish suitability to undertake the course and to determine support requirements will be conducted, which will include a Language, Literacy and Numeracy (LLN) assessment.

To ensure you have the right skills and support to succeed in your course, a Language, Literacy and Numeracy (LL&N) evaluation helps identify any areas where you may need additional support to help you achieve your goals.