Course Catalogue

This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

Occupations relevant to this qualification in industry sectors such as Hospitality include:

• reception front desk staff
• housekeeper (Hotel/Motel)
• bar Attendant
• barista
• gaming Attendant
• espresso coffee machine operator
• food and beverage attendant
• front desk receptionist
• front office assistant
• function attendant
• function host
• guest service agent
• restaurant host
• waiter

To gain entry candidates must be 15 years of age or above.

Although there are no specific entry requirements for this qualification, all applicants will need to complete an online language, literacy and numeracy (LLN) task to show that they have an appropriate level of LLN skills to participate successfully in the course and to identify any support needs.