This course is not available for online applications. Please contact the team for further information on how to apply.
This course describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers and contribute to a service culture.
It describes the performance outcomes, skills and knowledge required to appropriately and safely manage customers who are disrespectful, aggressive or abusive.
It describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action to minimise those risks.
It applies to individuals working in frontline customer service and retail roles in a diverse range of industry sectors and business contexts within established organisational policies and procedures.