You will be introduced to an overview of IT service management using IT Infrastructure Library (ITILĀ®) framework, the best practice guidelines adopted by businesses and individuals for delivering IT services where it standardizes an end-to-end operating model for the creation, delivery and continual improvement products and/or services using Information Technology.
You will also collaborate with your peers in a number of exercises to discover all the five phases of the service lifecycle including service strategy, service design, service transition, service operation and continual service improvement.
In addition, you will be required to design the solutions where the emphasis would be to align the IT services to the business goals to maximise efficiency and reliability of services and to ensure continual improvement of services, namely, delivering maximum value to customers; optimizing resources and capabilities; offering services that are useful and reliable; planning processes with specific goals in mind; defining roles clearly for each task. ITILĀ® is a Registered Trademark of AXELOS Limited.