Availability: Applications are open for 2026.
Online Application: This course is available for online application.
Apprenticeships/Traineeships: This course can be undertaken as a traineeship. Visit TAFE Apprenticeships and Traineeships for more information.
This qualification reflects the role of individuals who have the primary responsibility of engaging the
customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification can perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
| Delivery Details |
| Location | Palmerston
Remote |
| Duration | 12 months part-time
*Duration may vary depending on how long a student takes to reach the required competency level |
| Study Mode | Workplace
*Information relating to study modes can be found in the 2026 TAFE Student Guide |
| Start Date | February 2, 2026
*Students can enrol at any time after the identified start date and will commence at the start of the next available unit. A specific commencement date will be determined in consultation with the delivery team.
*A course timetable/study plan will be provided on application for the course. |
| Attendance | Students will receive an individualised study plan. |
