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VTP470 Dealing With Customers

2026

Sector

Vocational Education and Training

Industry Group

BUSINESS AND CLERICAL

Occupation Type

General Clerk

General Description

Availability: Applications are open for 2026.
Online Application: This course is available for online application.

This course is designed to develop essential customer service skills, ensuring employees can deliver high-quality service and handle customer complaints effectively. It focuses on enhancing customer interactions, problem-solving, and maintaining customer satisfaction.

Delivery Details
Location	Yulara
Duration	1 week block full-time (4 days) 5 weeks part-time (1 day per week) *Duration may vary depending on how long a student takes to reach the required competency level
Study Mode	Face-to-face Blended *Information relating to study modes can be found in the 2026 TAFE Student Guide

Course Information Flyer(s)

VTP470 Dealing with Customers - 2026

Accreditation
This is a non-award course and a Statement of Attainment will be issued for nationally recognised units of competency successfully completed.

Locations and Study Mode

Delivery at all locations is subject to sufficient demand and resources.

Locations: Yulara
Study Mode: On campus, both

Entry Requirements Domestic

A Language, Literacy, Numeracy and Digital Literacy (LLND) evaluation helps identify any areas where you may need additional support to help you achieve your goals.

Required Resources

Students will have 24/7 access to assessments and learning resources on CDU's online learning platform Learnline. Before using Learnline however, students will need to ensure that their computer has the correct setup.

Students will be provided with training and assessment materials through CDU's online learning platform, Learnline.

Computer and internet access is required to source information and complete assessments.

Duration
Estimated completion time: year/s

This program is delivered over a period of 1 week. The length of time to complete this qualification will depend on the location, study mode and/or units selected and will vary depending upon how long a student takes to reach the required competency level.

Student Visa holders must study internally full time

Contact Details

To find out more about the course, where and when it is offered, how to enrol or any other information please contact:

Business and Workforce Management
Location: Education and Community Precinct and Alice Springs Campus
Phone: 08 8946 7517 (ECP) 08 8959 5461 (ASP)
Email: vet.business@cdu.edu.au