To achieve SIR30216 Certificate III in Retail a total of Thirteen (13) units of competency must be completed comprising eight (8) core and five (5) elective units as detailed in the packaging rules and listed below. The electives offered may vary between campuses.
8 core units plus
5 elective units, consisting of:
- 3 units from the list
- 2 units from the list, elsewhere in the SIR Retail Services Training Package, or any other current Training Package or accredited course
The total Nominal Hours for the sequence listed below is 375 - 445.
| Code | Module/Unit of Competency | Hours |
| CORE UNITS OF COMPETENCY |
| SIRXCEG001 | Engage the customer | 30 |
| SIRXCEG002 | Assist with customer difficulties | 40 |
| SIRXCEG003 | Build customer relationships and loyalty | 40 |
| SIRXCOM002 | Work effectively in a team | 30 |
| SIRXIND001 | Work effectively in a service environment | 45 |
| SIRXRSK001 | Identify and respond to security risks | 30 |
| SIRXSLS001 | Sell to the retail customer | 20 |
| SIRXWHS002 | Contribute to workplace health and safety | 20 |
| | Total nominal hours for core units | 255 |
| ELECTIVE UNITS OF COMPETENCY (Select 5) |
| SIRRFSA001 | Handle food safely in a retail environment | 40 |
| SIRRFSA002* | Supervise a food safety program | 40 |
| SIRRINV001 | Receive and handle retail stock | 35 |
| SIRRMER001 | Product visual merchandise displays | 35 |
| SIRRRTF001 | Balance and secure point-of-sale terminal | 20 |
| SIRXCEG008 | Manage disrespectful, aggressive or abusive customers | 30 |
| SIRXCOM003 | Promote team cohesion | 30 |
| SIRXIND002 | Organise and maintain the store environment | 20 |
| SIRXIND003 | Organise personal work requirements | 20 |
| SIRXMGT001 | Supervise and support frontline team members | 40 |
| | Total nominal hours for elective units | 120 - 190 |
| | Total nominal hours for the qualification | 375 - 445 |
* Prerequisite unit: SIRRFSA001 Handle food safely in a retail environment
