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| Assessment Task | Value (of total mark) | Related Learning Outcome/s |
1.   |
Assignment I Problem Identification and feasibility study (10-minute presentation) |
30 |
1,2 |
2.   |
Assignment II Implementation and Change Management Plan (10-minute presentation) |
30 |
1,2,3,4,5 |
3.   |
Assignment III Service Management Policies and Processes (2500-3000 words report) |
40 |
1,2,3,4,5 |
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